FAQ


Welcome to Humble Minded. Have Questions? We have answers to all your queries!

 

Q. Do you deliver to all areas in Indonesia?

For now we only deliver to several areas, such as Jakarta, West Java, Banten, Central Java, Yogyakarta, East Java, and Malang. If your location is not included in the mentioned areas, please do not hesitate to contact us on contact@humbleminded.com.

  • Q. What delivery services are available? 

  • We use JNE REG for Indonesian orders. 

  • Q. How long will the delivery take?

  • We always try to make sure all orders are shipped in time. Once your order is shipped, we won’t have any control on it, thus we couldn’t guarantee on how long the delivery will take. The delivery time varies depending on the destination areas, it may take 1-7 days (during work days) to complete. Please be aware that there is a chance of delay on your delivery, and if it’s the case, we won’t be responsible for it.

  • Q. How much is the delivery cost?

  • The delivery cost varies depending on the destination areas. You will see the detailed information about the delivery cost in the Shipping section when you make your order. 

  • Q. Tracking Information

  • Once your order is shipped, we will send a shipping confirmation, including your order’s tracking number, to your email. 

  • Q. Can I get a refund if I want to return my order?

    Yes. We offer refunds if your new purchase is not to your liking and satisfaction. Please contact us first for this matter via email on contact@humbleminded.com. We only accept returns under several circumstances, please refer to our Exchange and Return Policy for more information. The product(s) should be returned in or with its original packaging. Please be aware that it will take a couple of days to process your refunds.

    Q. Can I exchange to another size?

    Yes you can exchange to another size, under the following conditions: 

    • We only accept unworn item 

    • Please return the item in its original condition and packaging 

    • The time limit for exchange is 3 days after you receive the items

    • We will notify you immediately if the desired size is not available. 

     

    Care Instructions 

    Please follow the instructions below to have long lasting Humble Minded items. 

    1. Machine wash cold with similar colours, wash inside out 

    2. Do not bleach 

    3. Tumble dry low 

    4. Low iron heat, do not iron the printed details